Frequently Asked Questions
Everything you need to know about your HAIRO journey.
What hair types are HAIRO products suitable for?
Our formulas are designed to be inclusive and effective across all hair textures, from fine and straight to thick and coily. We focus on scalp health and moisture balance which benefits everyone.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on your location and customs processing.
Are your products cruelty-free and vegan?
Yes, HAIRO is committed to ethical beauty. All of our products are 100% vegan, cruelty-free, and never tested on animals.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days of delivery for a full refund or exchange.
Do you use sulfates or parabens?
Never. We pride ourselves on 'clean chemistry,' meaning all our products are free from sulfates, parabens, phthalates, and harsh synthetic dyes.
Can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.